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Production Management Senior Lead II

Date Posted: Dec 16, 2017

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: Cary, NC


Role Value Proposition: 

The Application Maintenance and Support Application Root Cause and Remediation team aligns under the Service Operations function. Its focus is to improve system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Senior Lead II is responsible for prioritization of Problem tickets, assignment to appropriate areas, communication to stakeholders, Root Cause Analysis, Code Remediation, development of processes utilized by the team and building of relationships with multiple areas within MetLife.


Key Responsibilities:

ARCCR Senior Lead II activities include:

  • Prioritization of problem tickets for root cause investigation/remediation
  • Managing communication of problems tickets across multiple organizations and levels
  • Approving/validating the results of the Root Cause Analysis (RCA)
  • Updating code for remediation and small feature enhancements
  • Reviewing the team’s code remediation 
  • Coordinating the Software Development process for code remediation
  • Oversight of documentation of internal processes and procedures


Essential Business Experience and Technical Skills:


  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 5-7+ years of related IT experience
  • 5-7+ years programming in J2EE, Java, JSP, SOAP, Web Services, Java Script, HTML, and XML
  • 3-5+ years with SQL on relational DB’s such as Oracle and IBM UDB
  • Strong verbal and communication skills
  • Strong analytic and trouble shooting skills
  • Ability to lead and influence others



  • 1 year of Docker container experience
  • Experience in application development, infrastructure or operations, preferred
  • 2+ years of experience managing offshore software development with third party vendor
  • Relationship management experience with IT partners
  • Experience with Service Now
  • Experience in the Insurance industry or Financial Services a plus
  • Previous use of monitoring tools
  • Familiarity with microservice is strongly preferred
  • Bilingual (Spanish/English)


Business Category

Group Technology


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 85181 

Nearest Major Market: Raleigh