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Apptio Support Consultant

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Date Posted: Jan 14, 2023

Location(s): Cary, NC, US, 27513 Charlotte, NC, US, 28277

Company: MetLife

Job Location: Cary, NC (Primary). Charlotte, NC. (Secondary location) 


Role Value Proposition: 

The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serves as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.

 We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization.


Key Responsibilities:  

  • Experience with Apptio Software as a Service platform.
  • Gather functional and business requirements and translate information into a working set of operational and financial models, dashboards, and management reports.
  • Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform.
  • Deliver cost transparency and insights into respective IT costs and metrics by creating user interfaces used by IT business partners to review data through custom reports and dashboards.
  • Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, and Finance on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives.
  • Import, transform, and rationalize data from multiple systems of record such as Service Now, General Ledger, Fixed Assets, Ariba, etc. aligned to our data governance standards and practices.
  • Operationalize cadences for loading, validating, and reviewing data on timely basis.


Essential Business Experience and Technical Skills:



  • Experience modeling financial data within the Apptio platform
  • Strong quantitative and analytical skills for financial modeling and analysis.
  • Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, conditional formatting.
  • Demonstrated strength in conducting analysis of large data sets and preparing clear summaries.
  • Ability to work efficiently and effectively across all levels in the organization
  • High degree of organization and ability to manage multiple, competing priorities simultaneously.
  • Experience as a contributing member of an Agile based team.
  • Excellent communication and presentation skills to executive personas.
  • Bachelor’s degree in Business Finance, Information Technology, or related field.
  • 5+ years of relevant experience.



  • Experience with Apptio Software as a Service platform.
  • Experience using enterprise scale data analytics software solutions such Apptio, Tableau, SAS, Qlick, and Power BI.
  • Knowledge and application of relational database concepts.
  • Previous experience working with scripting, report building, etc.
  • SAFe/Agile Exposure.
  • Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support
  • Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services.
  • Broad experience in the financial services industry.
  • Relevant certifications.




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Raleigh