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Sr. Marketing Manager, Small & Specialty Business - Group Benefits

Date Posted: Jun 16, 2021

Location: Bridgewater, NJ, US, 8807 New York, NY, US, 10166

Company: MetLife

Global Brand and Marketing:

The MetLife Global Brand & Marketing (GBM) team has been evolving in line with MetLife’s transformation to a company that delivers greater value for our customers, employees and shareholders. Today, GBM is a strategic, customer-focused marketing practice that is dedicated to driving business impact across the globe.

 

With a focus on customer led value propositions, relevant customer engagement and fostering a purpose driven brand, the team is committed to enhancing MetLife’s relationship with its customers and helping them navigate life’s twists and turns. GBM has 450+ employees in global, regional and local roles.

 

MetLife Group Benefits:

The Group Benefits organization is responsible for the strategic direction, growth and management of MetLife's industry leading U.S. employee benefits business. Our sales force works directly with customers or through brokers, exchanges, and other third parties to distribute our broad range of Group Life, Dental, Vision, Group Disability, Global Services, Total Absence Management, Group Property & Casualty, Accident, Hospital Indemnity, Critical Illness and Legal Plan products and services. Group Benefits sells a broad portfolio of insurance solutions to employers and other eligible groups helping to make MetLife the largest provider of group employee benefits in the United States.

 

Role Value Proposition: 

The Sr. Marketing Manager, Small and Specialty Business Group Benefits within the US region is responsible for driving growth and differentiation among small business distribution channels (brokers, general agencies, professional employer organizations, etc.) by developing and executing integrated, multi-channel sales & marketing engagement strategies for B2B and B2B2C. This role serves as a subject matter expert on small businesses and partners closely with his or her Business Unit (BU) leadership and cross-functional teams to create and deliver on marketing strategies that incorporate social media, email, creative & messaging development, digital advertising, events, thought leadership/content and sales support.

 

This Sr. Marketing Manager reports directly to the Marketing Director, US Group Benefits Small & Specialty Business, and collaborates directly with stakeholders from the Group Benefits Small & Specialty Business and marketing leadership teams as well as US Marketing centers of excellence for social, email, web and advertising partnership.

 

 

Key Responsibilities:  

  • Manage marketing support for the MetLife Small Business digital experience:  Spearhead the planning and execution of integrated marketing campaigns to drive adoption and engagement of our soon-to-be-launched digital platform with a focus on product awareness and sales. Includes managing the development and communication of our B2B value proposition to prospective and existing brokers, general agencies and small business owners. 
  • Develop and activate the content strategy for MetLife Small & Specialty Business:  Create and manage the multi-year roadmap of creative, content, thought leadership and sales assets to ensure they align to key business priorities and drive incremental sales growth. Channels include web, email, sales collateral, webinars, videos and events. 
  • Responsibility for marketing budget:  Manage monthly forecasting and accruals as well as day-to-day purchase order and invoicing for small and specialty business media and production. This includes gathering estimates and budget updates from various Marketing, IT and external vendor partners. 
  • Own partnerships across various marketing teams and become an advocate for business in the marketing org:  Work closely with Small & Specialty Business teams to gain an understanding of their goals and translate & advocate for strategic and tactical marketing support from Global and US marketing COEs to drive business growth 
  • Demonstrate outstanding customer focus:  Leverage customer insights, understanding of the marketplace, competitive dynamics, and other data to influence business growth strategies and inform marketing decision-making; develop a deep understanding of customer needs to champion, drive, and measure customer interest, engagement, experience and satisfaction 
  • Deliver best-in-class customer engagement & experience:  In partnership with the business, define, communicate, deliver, measure and continuously test/refine our customer engagement & experience throughout the customer journey from lead to new customer to ongoing engagement 
  • Drive acquisition & influence conversion:  Lead efforts to introduce and convert a new stable of customers through innovative integrated marketing approach including thought leadership/content, email, advertising, digital and social media channels and high impact digital media outreach. 
  • Partner deeply across MetLife resources:  Partner with Product and US Marketing to develop creative assets & messaging that support the Small & Specialty Business Group Benefits BU and marketing objectives; also includes working with marketing technology, legal review and compliance and other marketing teams as needed. 
  • Perform other duties as assigned or required

 

Essential Business Experience and Technical Skills:

Required:

  • 7+ years of digital marketing expertise including multi-channel integrated B2B and B2B2C efforts 
  • Leadership mindset and business acumen; demonstrated experience influencing decisions to optimize marketing impact 
  • Deep marketing and project management experience, including digital marketing, messaging/content development, white papers, B2B/B2B2C acquisition/lead gen marketing, events, social media and sales enablement support. 
  • Ability to operate effectively in a highly-matrixed organization, creating partnerships and influencing people of different cultures and backgrounds at all levels and functions of the organization 
  • Action-oriented, high performer able to translate marketing strategies into tangible solutions 
  • Innovative thinker with a strong sense of urgency; proven ability to drive transformational change within an organization and to improve marketing’s contribution internally and externally 
  • Resourceful, strong work ethic, intellectual curiosity, excellent written and verbal communications skills - must be able to communicate effectively internally with functionally and geographically diverse teams and externally with clients, brokers, partners and intermediaries 

 

Preferred:

  • Bachelor’s Degree preferred
  • Keen understanding of the group benefits business & product offering as well as small businesses is highly desirable 

 

Business Category

Global Brand & Marketing

 

Number of Openings

1

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



# Global Benefits Marketing

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

Requisition #: 116303