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Client Services Liaison

Date Posted: Feb 3, 2019

Location: Bridgewater, NJ, US, 07920

Company: MetLife

Job Location: Bridgewater, NJ  Alternate Location: Tampa, FL; Oriskany, NY


Role Value Proposition: 

The Client Service Liaison - will provide administrative support and customer service to clients and their employees for MetLife benefits programs.  The candidate will be engaged in the operational aspects of the MetLife administered benefits programs and will have responsibility for day to day customer service activities.  In addition, this role requires coordination with the MetLife Account Team who will manage the overall customer relationship and satisfaction.



Key Responsibilities:  

  • Assist MetLife’s Account Team in the day-to-day administration of benefit programs acting as a liaison between the PEO and internal MetLife teams.  Fully execute on claims submission process by obtaining necessary information on behalf of the PEO and their clients.
  • Work with claimants, HR Business Partners, the PEO Staff and other parties as needed, to verify eligibility, answer inquiries, follow-up to obtain and submit missing information to expedite claims processing.  Assist MetLife’s Account Team for the PEO in providing exceptional customer service via ongoing account administration to ensure complete satisfaction.
  • Support the Account Team on resolution of escalations and interact with the PEO, HRBPs, clients, their employees and MetLife partners through resolution.  Holds advanced knowledge of MetLife’s group products, services and systems and ability to strategically analyze the interaction of these products, services and systems.
  • Participate in discussions with MetLife Account Team on complex policy/certificate issues.  Assists MetLife’s Account Team in coordinating meetings, in person or via conference call, assisting with materials, agendas and presentations.
  • Assist MetLife’s Account Team for the PEO in establishing specific processes and reports, including assisting to create process manuals and inputs.  Collaborate on benefit communications and trainings to ensure process effectiveness of the benefit programs offered by MetLife. Participate in account audits where appropriate, and partners with financial team in completion of reports. Collaborate and act as a liaison with Third Party Administrators to assist with problem resolution and trouble-shooting.


Essential Business Experience and Technical Skills:


  • Excellent presentation skills, including the ability to create presentation material using PowerPoint software.  Proficient with Microsoft Office software including advanced Excel and Access skills.
  • Extensive experience managing complex accounts and relationships.
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.  Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Ability to balance client expectations with MetLife capabilities and understand the impact both administratively and financially. Ability to maintain confidentiality and develop the trust and confidence of external partners.


Preferred Qualifications

  • Typically has a BS/BA degree and 5-8 years of experience in client services and/or disability administration.
  • Experience working with Professional Employer Organization (PEO) groups.
  • Firm knowledge of group products and services and ability to apply analytical skills to the interaction of such products.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106168 

Nearest Major Market: New Jersey