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AVP - Operational Risk Mgmt - Group Benefits/GEB

Date Posted: Jun 20, 2019

Location: Bridgewater, NJ, US, 0

Company: MetLife


Position:  Assistant Vice President – US Operational Risk Management – Group Benefits/GEB


Job Location: Bridgewater, NJ



Global Risk Management / US Operational Risk and Governance

The US Region Risk Management organization is aligned with and embedded in our businesses to help appropriately manage risks arising from our products, services and business operations. The US Risk Management team is responsible for supporting and overseeing all US Lines of Business and MetLife Holdings operations. This team, along with business management, ensures that effective risk management is embedded in day to day operations and reflected in our business strategies, and related activities. The teams also represent the businesses in enterprise risk discussions to ensure their voice is reflected in decision making.



The Role:

The US Operational Risk Management Assistant Vice President will support the Head of US Operational Risk and Governance in the design and implementation of MetLife’s operational risk management framework within MetLife’s Group Benefits and Global Employee Benefits businesses.  He/she will partner with:


  • Enterprise Operational Risk Management to ensure alignment to MetLife’s enterprise-wide framework, standards and practices;
  • First line of defense business partners to ensure effective implementation of the framework; and
  • Other risk assurance functions (e.g. Compliance, Internal Audit, etc.) to gain a comprehensive understanding of the operational risk profile of the businesses, including key risk exposures and the overall control environment.

This associate will play a critical role in the implementation of MetLife’s Enterprise operational risk management framework to support the Group Benefits and Global Employee Benefits businesses in identifying, monitoring and managing key operational risks to enable achievement of our business strategy and objectives. 


Key Responsibilities:

  • Assist in the implementation of MetLife’s enterprise-wide operational risk management framework and key practices within the company’s US Lines of Business and support functions
  • Oversee adherence to MetLife standards and industry best practices applicable to risk identification and assessment frameworks
  • Support the implementation and business adoption of MetLife’s enterprise Governance Risk & Compliance (GRC) platform
  • Coordinate, manage and facilitate Risk and Control Self-Assessments (RCSAs) across the US Lines of Business and related support functions
  • Manage risk and control inventories supporting the RCSA process, including top risk reporting and tracking
  • Facilitate emerging operational risk identification and assessment activities
  • Support operational risk loss event capture, analysis, monitoring and reporting for US Lines of Business
  • Oversee and track remediation of key operational risk issues to ensure control gaps are appropriately addressed
  • Assist in the design, collection, tracking and reporting of key operational risk metrics for senior leadership and the US Operational Risk Committee
  • Oversee strategic initiatives supporting the US Lines of Business and support functions to ensure risks associated with such initiatives are properly identified, understood and managed


Key Relationships:

  • Reports to: Head of U.S. Operational Risk and Governance
  • Direct reports/team: 1
  • Key Stakeholders: US Chief Risk Officer, Head of Enterprise Operational Risk, GB/GEB Business Leaders


Candidate Qualifications:

  • Proactive, intellectually curious, operate with a sense of urgency
  • Excellent written and verbal communication skills
  • Ability to coordinate across lines of business and organizations to influence risk reduction actions
  • Strong analytical skills and business judgment
  • Accomplished change management leader, able to operate effectively in a highly matrix environment
  • Professional designation preferred (e.g. Certified Public Accountant, Certified Enterprise Risk Analyst, Member of Society of Actuaries, Chartered Financial Analyst)


    Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Models our Values – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.


Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at to learn more about our brand, history, and values.


MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


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