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Implementation Manager

Date Posted: Dec 4, 2021

Location: Aurora, IL, US, 60504

Company: MetLife

Role Value Proposition: 

Responsible for a team of associates focused on the implementation of new clients plan data and system installation of new plans for group customers over 1000 lives.  Reviews sold plans and project timelines with Sales to identify any non-standard provisions or services that may impact cost or MetLife’s ability to meet/exceed customer expectations. Partner with business units including Sales, Administration, I.T., and other administrative business units to ensure that implementations are delivered consistently, timely, and of high quality. Conduct weekly or periodic status meetings with Internal Departments, Customers, and Intermediaries to review progress and resolve issues. May be responsible for systems-related issues associated with new plan installations and conversions. Act as liaison between organization’s technology and plan administration staff during and possibly after the implementation process. The Implementation Manager has direct responsibility for the onboarding process and serving as project lead for any activities that the team or organization is managing.   The manager has overall responsibility for the associates, products, processes and technology for their team.    


Key Responsibilities: 


  • Reviews sold plan and project timeline with Sales; Identify any nonstandard provisions or services that may impact cost or company’s ability to meet/exceed customer expectations.
  • Manages a team of associates that conduct Implementation meetings with our customers and intermediaries to set expectations and to finalize project plan; May negotiate plan design features and administrative services. Holds team of associates accountable to coordinating all case implementation related activities throughout the organization including Sales, Admin, Enrollment Services, Communications, and I.T., etc.
  • Conducts regular meetings internally with direct reports to review progress and resolve issues. Monitor progress against project plan.
  • Has formal people management responsibilities including workload balancing across the staff and managing their performance
  • Has budget responsibilities for team
  • Accountable for meeting or exceeding all metrics, including customer satisfaction, and adhering to critical key milestones in the implementation process
  • Participate in continuous improvement projects as needed 


Essential Business Experience and Technical Skills:


  • High School Diploma or equivalent required; Bachelor’s Degree preferred
  • 5+ years of business-related experience
  • Excellent oral, written and interpersonal communication skills, strong analytical and problem-solving skills.  
  • Ability to modify and develop procedures and policies to meet reporting needs/requirements.  





  • Bachelor’s Degree
  • 8+ years of business-related experience
  • 3-5 years of project/people management
  • Extensive project Management Skills.
  • Advanced business and product knowledge.
  • Advanced customer service skills/customer centricity.
  • Advanced problem solving & communication


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: [[120555]]


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago