求人をシェアする

IT, IT Infrastructure Services, IT Operation Team, End User Technology Assistant Manager, GG11

日付: 2021/09/14

場所: Tokyo, JP

会社: MetLife

Responsibilities:

  • Assistant Manager of End User Technology team.
  • Primarily responsible for managing End User Devices such as PCs (Desktop, Laptop, VDI&ThinClient), Peripherals, Mobiles (iPhone/iPad/Wifi Router/VPN).
  • Align to MetLife standard process (Asset Management, Service Request/Incident/Problem/Change Management, Rules and Governance defined as an Insurance company) and tools (SCCM, Service Now, MobileIron, Security/DLP software). Design and operations need to be continuously improved and optimized.
  • Assist End User Manager by taking a “Command & Control” role to ensure critical incidents are well managed, communicated and ultimately resolved in a timely manner.
  • Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
  • Vendor Management. Define proper Service Catalogues & KPIs for Manage Service Vendor and drive improvements based on KPI data to meet the target SLAs with business.

 

Requirements:

Experience:

  • 10+ years’ work experience in IT
  • 5+ years’ experience in End User Technology/Services related roles

Skills:

  • Strong knowledge of End User Devices & Technologies commonly used by enterprise level global financial companies.
    (Wintel, Virtual Desktop, VMware, Citrix, Office365, Apple Mac, iOS, MDM, Printers/Scanners, SCCM etc.)
  • Strong Communication Skills (verbal and written), be able to work collaboratively both within team and with outside of the team
  • Excellent Prioritization Skills, be able to adjust things in flexible manners while multitasking
  • Broad range of basic IT understanding, be able to make troubleshooting/resolving complicated issues smooth/effective
  • Logical Thinking, be able to analyze/overcome challenges in logical ways based on data, work towards goals steadily
  • Experience in team management, vendor management, project management and people management is preferred

Preferable:

  • Experience working in global financial company
  • Experience working with multi-discipline/multi-cultural teams

Qualifications:

  • Understanding of the ITIL model
  • Any kind of common IT qualifications are welcome (not must) such as MCP, Cisco, PMP etc..

Language:

  • Japanese: Native  
  • English: Intermediate (eg: TOEIC 750+)

Personality:

  • Logical and organized approach to work at both individual & team level
  • Good organizational agility and interpersonal skills to work effectively across organizations and with team members/customer stakeholders
  • Strong sense of responsibility and can work with ‘can-do’ attitude to meet the deadlines under pressure