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Sr. Client Services Consultant

Date Posted: Mar 14, 2019

Location: Taikoo Place, HK, HK, 0

Company: MetLife

Job Location: Hong Kong (Client Services - Associate)

 

Role Value Proposition: 

 

MetLife Investment Management (“MIM”) is a premier asset manager with breadth across various asset sectors and global markets, and strong asset-liability management capabilities.  With a $584 billion combined domestic and international general account and 3rd party portfolio, MIM is an important contributor to MetLife’s financial performance.  The primary objective of MIM is to maximize our client’s long-term economic value by investing in assets that support the client’s liabilities and produce a consistent stream of operating earnings.

 

The Client Services Group (CSG) acts as a liaison with MIM’s clients and their third party administrators, as well as with internal MetLife teams.  The CSG is responsible for providing end-to-end support of clients across various products including Real Estate Debt, Real Estate Equity, Private Placements and Fixed Income. 

    

Key Responsibilities:  

 

  • Support marketing efforts in preparing pitch books, responses to Requests for Proposals (RFPs), and due diligence questionnaires (DDQs).
  • Support the day-to-day servicing aspects of multiple and highly complex managed account and fund institutional clients, including responding to client queries and ad-hoc requests, coordinating fund subscriptions and redemptions, and resolving operational inquiries.
  • Preparation of client reporting.
  • Support efforts in the onboarding of new clients, addition of product lines to existing clients, terminations or transitions of assets.

 

Essential Business Experience and Technical Skills:

 

Required:

  • Demonstrated record of success in supporting institutional clients and developing strong working relationships with internal key stakeholders (Sales, Compliance, Legal, Portfolio Management).
  • Exceptional multi-tasking, time management, organization, interpersonal and problem solving skills.
  • Strong project management skills including attention to detail, analytical thinking and decisiveness.
  • Ability to work autonomously, effectively handling multiple issues, prioritizing deadlines appropriately and remaining flexible and professional.
  • Strong English and Mandarin written and verbal communication skills with ability to translate documents.
  • 5+ years of relevant experience in Financial Services or Investment Management and various investment products (real estate, fixed income, private placements).
  • Undergraduate degree in Business Administration, Marketing, Finance or similar.