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Release Planning & Operations Lead - Brighthouse Financial

Date Posted: Nov 10, 2017

Location: Charlotte, NC, US, 28277

Company: MetLife

Job Location: United States : North Carolina : Charlotte  

 

Brighthouse Financial is a new company established by MetLife. We’re on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what they’ve earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.

 

Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.

 

Role Value Proposition:

 

The Brighthouse Leader of Release Management Planning and Operations will be a key role within the Technology organization, centrally managing the planning interrelationships of business, technology and applications across Brighthouse, MetLife, and our many SaaS providers/Systems Integrators.  This role will be accountable for developing the release strategy and plans supporting the exits from Transition Service Agreements (TSAs) and for managing the execution of technology to production.  This position requires a strong process-oriented leader who can effectively and efficiently build and oversee a team to support complex change management across ~100 future-state solution stand-ups and all up-stream and down-stream change management as we transition from our MetLife environment with ~600 applications and over 200 TSAs.

 

The leader of release management will define the processes to manage integrated infrastructure and application releases across Brighthouse Financial. The Release Manager is a process owner of the Release Management discipline responsible to build the practice and facilitate cross-domain ownership within BHF, including managing the many points of interface with MetLife and governing release operations of our many SaaS providers.  The role is envisioned to lead a distributed/matrix team ensuring high quality outcomes as BHF exits TSA agreements from Metife.  This position requires a deep understanding of current-state processes and platforms, as well as a keen ability to understand the implications of change as we transition from current state to a simplified future-state business and technology architecture.   Through strong partnership with functional leaders across the company and within technology, along with a detailed working knowledge of current and future-state, this leader will manage enterprise releases ensuring successful exits from TSAs and demonstrating BHF has a disciplined approach to launch and support key business applications in production.

 

Key Relationships: 

 

The Leader of Release Management Planning and Operations will report to the Head of Quality Management Office. There will potentially be a team of direct reports.  This team may consist of direct reports, matrixed associates and  or consultants; Matrixed management across technology and business functional owners.  The key stakeholders are, the CTO, Head of Infrastructure, Technology Leaders (Delivery, Transformation Management Office, Infrastructure, Data & Analytics, Security and Methodology), Solution Owners, Service Management leaders, teams across BHF, MetLife, and SaaS providers, business leaders and delivery teams.

 

Key Responsibilities:

 

  • Design and build framework and supporting processes for technology change /release management between MetLife, Brighthouse Financial and SaaS providers to facilitate successful deployment of technology programs.  Understand dependencies, process and stakeholder implications of Business and Technology TSA exits from over 200 TSAs and 500 systems, aligned with implementation of ~100 Brighthouse Financial Future State solution stand ups.  
  • Design and build framework and oversee operations of enterprise release management processes.  Drive adoption across BHF and Metlife ensuring high quality program/project releases. 
  • Ensure bi-directional impacts (BHF and Metlife) are planned for and understood minimizing unforeseen events.
  • Provide subject matter expertise to the organization continuously improving adoption and maturity of holistic service management disciplines.
  • Develop, influence and gain acceptance on an enterprise release process and calendar that considers the complex organization constructs of MetLife, BHF and our SaaS partners.
  • Design, build, implement compliance-based gate review process ensuring criteria is met, controlled and measured with document approvals and risk-based mitigation plans documented.

 

Essential Business Experience and Technical Skills:

 

  • Accomplished, process-oriented technology change management leader, able to operate effectively in highly matrixed environment with competing priorities.  Able to achieve results through stewardship, influence, motivation and change leadership.
  • Change management/ Service Management expert with strong business acumen, with ability to foresee and address potential challenges proactively and navigate accordingly
  • Ability to champion change, inspire a shared vision and promote key values.  Motivates teams and creates a collaborative and agile workplace while delivering in a demanding environment.
  • Strong leader with extensive business acumen and demonstrated sound business judgement.  Able to inspire the trust, confidence and respect of peers and other senior leaders.  Develops talent for the future.
  • Bachelor’s degree, Master’s degree preferred or 10 – 15+ years related field experience required in IT or business in the insurance industry with a focus on technology, application and operational change management.  Past experience leading IT Service, Management in a large enterprise organization a plus.

 

Business Category

Information Technology

 

Number of Openings

1


Nearest Major Market: Charlotte