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Leader - QMO Systems Integration-Brighthouse Financial

Date Posted: Dec 7, 2017

Location: Charlotte, NC, US, 28277

Company: MetLife

Job Location: United States : North Carolina : Charlotte  


Brighthouse Financial is a new company established by MetLife. We’re on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what they’ve earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.


Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.


Role Value Proposition:

The Leader, QMO Systems Integration will play a key role within the Technology organization, managing the complex interrelationships of a broad portfolio of 3rd party systems integrators and platforms ensuring successful deployment and ongoing support of complex designs and multi-faceted platform interoperations.   The Leader, QMO Systems Integration will facilitate stakeholders across all IT and SaaS domains to ensure integrity of systems at the overall solution level.  The lead will facilitate successful use of automated testing and Dev/Ops strategies enabling business, technology and applications across Brighthouse, MetLife, and our many SaaS providers/Systems Integrators in both agile and waterfall methods.  This role will be accountable for supporting the development and deployment of virtualization and automation strategy and plans working closely with our test execution partner, BSA and supporting teams.  This position requires a strong process-oriented, with data, systems and applications and architectural domain expertise.   This leader will need to effectively and efficiently build and oversee many matrix team members and groups to enable robust data integration testing and oversee an integrated strategy across ~100 future-state solution stand-ups and all up-stream and down-stream change management as we transition from our MetLife environment with ~600 applications and over 200 TSAs.


The leader will work closely with internal BHF shared service leaders to ensure the traceability of architecture, design, integration and testing ensuring scalable interoperability within all types of delivery frameworks (agile, iterative, waterfall).  This leader is responsible to build the practice and facilitate cross-domain ownership within BHF, including managing the many points of interface with MetLife and governing release operations of our many SaaS providers.  This position requires a deep understanding of key IT disciplines (architecture, BSA, data integration, Service Management, Vendor Management) and have a keen ability to work in a matrix way with technical and business leaders and stakeholders. The leader will understand the implications of governance (data, security, compliance) and can operate and deliver solutions in both tactical and strategic manners keeping an eye on meeting current needs while adhering to a long-term strategic roadmap.  


Key Relationships:

Reports to: Head of Quality Management Office

Direct Reports / team:  TBD – May consist of direct reports, matrixed associates and / or consultants / contractors; Matrixed management across Technology and business functional owners

Key Stakeholders:  CTO, Head of Infrastructure, Technology Leaders (Delivery, Transformation Management Office, Infrastructure, Data & Analytics, Security and Methodology), Solution Owners, Service Management leaders/teams across BHF, MetLife, and SaaS providers, business leaders and delivery teams and QMO stakeholders


Key Responsibilities: 

  • Design and build framework and supporting processes for managing complex platform integrations and ensuring scalable testing and automation approaches in an operationally secure and scalable solution model.  Heavy interaction with 3rd party solution providers ensuring overall integrity of the various solutions and integrations
  • Integrate with infrastructure and TEV provider to inform and build dev/ops strategy and roadmap
  • Manage the TEV strategic roadmap across the FSP standup and all TSA exits. Understand dependencies, process and stakeholder implications of Business and Technology TSA exits from over 200 TSAs and 500 systems, aligned with implementation of ~100 Brighthouse Financial Future State solution stand ups
  • Ensure bi-directional systems integrations and data impacts (BHF and MetLife) are planned for and understood minimizing unforeseen events
  • Provide subject matter expertise to the organization continuously improving adoption and maturity of holistic service management disciplines
  • Manage change, understanding the potential impact to stakeholders and influence approach and timeline to minimize business disruption.  Develop mitigation plans to resolve issues and risks.  Ensure implementations achieve business and technology requirements


Essential Business Experience and Technical Skills:

  • 10-15+ years of experience in IT / Business with sound business acumen in the insurance industry and a focus on technology, application and operational change management.  Past experiences leading IT Service Management in a large enterprise organization a plus
  • Broad IT acumen including hand-on experience in BSA, architecture, data, IT roadmaps and strategic program execution.  Experience building and running a shared service function and overseeing complex data projects
  • Accomplished, process-oriented technology change management leader, able to operate effectively in highly matrixed environment with competing priorities.  Able to achieve results through stewardship, influence, motivation and change leadership
  • Change management/ Service Management expert with strong business acumen, with ability to foresee and address potential challenges proactively and navigate accordingly
  • Ability to champion change, inspire a shared vision and promote key values.  Motivates teams and creates a collaborative and agile workplace while delivering in a demanding environment
  • Strong leader with extensive business acumen and demonstrated sound business judgement.  Able to inspire the trust, confidence and respect of peers and other senior leaders.  Develops talent for the future
  • Analytic and strategic thinker capable of influencing and partnering with senior leaders across multiple business areas to accommodate business needs and translate to structured, practical, efficient and effective plans for capability deployment
  • Bachelor’s degree and related field experience required, Master’s degree preferred


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to company strategy, applying internal and external perspectives to meet business needs
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across the Enterprise, diverse and multi-functional teams to successfully drive business objectives
  • Drive Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance



Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.


Brighthouse Financial is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, please contact our Employee Relations Department at 1-866-635-9230 or email All other unrelated inquires will not be acknowledged.


Nearest Major Market: Charlotte