Sr. Insurance Associate

Process Details & Primary Responsibility Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits – GUL, LRK, AARP, LAPSE • Process bills / invoices and allocate cash. • Research website to review backup documentation. • Apply payments. • Send request for additional/missing information. • Process identified suspense items distributed by Tampa RPA’s. • Reconcile bank deposits to ensure items received daily are correct • Daily reporting of volumes • Notify Business of issues Performance Parameters  TAT  Accuracy Knowledge skills & competency required  Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies.  0 months to 2.5 year of customer service/ Data Entry experience  College graduate  Good verbal & written communication skills.  Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.  Strong organizational skills.  Demonstrated ability to manage stress  Basic computer skill  Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.  Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills