Senior Investigator

We are experts and recognized worldwide as leaders in insurance. We have more than 150 years of experience delivering the best in life insurance, annuities, and benefit programs to more than 90 million clients, in 50 countries around the world. In México, we are the #1 People Insurance Company in the Country, with more than 10 million clients. 

Department:

Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).

The Global Investigations Unit (GIU) is an investigative function that conducts internal investigations, handles internal allegations and suspicions related to fraud and unethical behavior, develops the enterprise-wide framework for concern handling, and partners with internal groups to drive root cause discovery and remediation. A critical mission of the GIU is to ensure that allegations and suspicions of internal fraud are promptly and discreetly investigated.

The Role:

Reporting to the VP and Head of GIU, the Senior Investigator’s primary responsibility is to conduct investigations into allegations of or suspected employee / agent misbehavior, including potential fraud, regulatory / legal infractions, and other serious misconduct occurring in or affecting the LatAm region. The Senior Investigator will also serve as the GIU’s representative in the region, working closely and collaboratively with CRM and other regional colleagues to implement and execute the enterprise-wide framework for concern handling.

Key Responsibilities:

• Conduct all aspects of moderate to high profile investigations that will include interpreting allegations, collecting relevant data in support of fact finding and analysis, drawing sound conclusions based on thorough assessments and development of facts, and summarizing concerns into an accurate and easy to understand case summary and report. 
• Communicate investigation results to line management and other business partners throughout the investigative process.
• Escalate business issues identified during investigations, partnering with other business units, Global Risk Management, Legal Affairs, and Internal Audit, as necessary.  
• Develop presence within Latin America including building relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.
• Develop documents to support external prosecutions or recovery proceedings, where appropriate.
• Periodically design and lead complex proactive investigations, for example of transactions, financial activities or expenses.

Key Relationships: 

• Reports to:   George Soterakis, Vice President, GIU 
• Direct reports/team:  none 
• Key Stakeholders:  Various business leaders and country General Managers, LatAm head of Compliance, country Compliance officers, Human Resources, Global Risk Management, Finance, Internal Audit, Global Technology and Operations, Government Relations, and Legal Affairs

Essential Business Experience and Technical Skills:

Expertise and experience

• Experience in the areas of conducting investigations, proactive fraud detection, risk management, testing and monitoring, and management reporting. Investigation experience within the insurance and financial services industry.
• Eight or more years’ experience in a control function, and possessing a governance, risk, and control mindset with strong ethical standards.
• One of the following: bachelor’s degree in criminal justice or other related field, five years professional investigation experience with law enforcement agency, or seven years of professional investigation experience involving economic or insurance related matters.
• Expert knowledge of the Company’s operations, products, and services in multiple distribution channels.    
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels. 
• Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences.
• Has the following qualification:  Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners (preferred).
• Bachelor’s degree required; Law degree degree preferred.
• Cultural fluency and ability to work effectively with a diverse, global population.
• Fluent in English; business level fluency in Portuguese preferred.
• Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word.

MetLife Success Principles:

• Experiment with Confidence – Courageously learn and test new ideas without fear of failure
• Act with Urgency – Demonstrate speed to action with agility and determination
• Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
• Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
• Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
• Create Alignment – Partner with others across the organization with candor and transparency
• Take Responsibility – Be accountable and act in pursuit of the right outcomes
• Enable Solutions – Anticipate and address obstacles while managing risk
• Deliver What Matters – Execute meaningful priorities and follow through on commitments

At MetLife we are committed to fostering diversity among employees, through non-discriminatory treatment based on race, gender expression/identity, sexual orientation, religion, age, nationality, marital status, disabilities, physical or economic condition, HIV and pregnancy testing are not done as a requirement for entry, permanence or promotion and there are equal job opportunities. 

 For immediate consideration, click the "Apply Now" button. You will be directed to complete an online profile. Once completed, you will receive an automatic email, confirming that your application to work has been successful.