Job Description- JD – Beneficiary and Enrollment

Position Title, Responsibility Level

Sr. Associate

Function

Operations

Reports to

Assistant Manager/

Team Leader

Permanent/ Temporary

Permanent

Span of Control

None

Location

GOSC Jaipur

Business Type

Non Voice

Business Complexity

T4, C2

Basic Function

• Benefits and Enrollments requires associates to key in data in eligibility systems

Essential Functions

• Review of the beneficiary form and enrollments form for acceptability,
• Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
• Confirmation note sent to Customer
• Research of previously submitted information when needed

Primary Internal Interactions

• AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.

• Trainers for the purpose of pre-process and process training.

Primary External Interactions

• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Organizational Relationships

Reports To :  Assistant Manager/Team Leader

Supervises : None

Skills

Technical Skills

• Computer navigation skills
• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Working knowledge of MS Excel and MS Word.
• Exposure to multiple mainframe and web systems
• Excellent analytical skills with an ability to research and resolve complex problems

Process Specific Skills

• Preferred to have experience of Insurance Beneficiary and Enrollment admin
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge about US Culture

Soft skills (Desired)

• Strong organizational skills
• Demonstrate ability to work independently and in a team environment

• Self-disciplined and results oriented
• Ability to multi task

Soft Skills (Minimum)

• English language skill – should be able to read, comprehend and write correctly
• Must be open to working in shifts

Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Work Experience Requirements

1-2 years of work experience in BPO industry preferably under Insurance

Annexures:

MetLife Core Values:

The employee should adhere to MetLife Core values:

People Count - It's all about people… MetLife's key resource.  MetLife will succeed in the marketplace because we are winning from within.

Integrity and Honesty - Conducting our business endeavors with truth, sincerity and fairness.

Innovation - Continuously creating and introducing new and original ideas and ways of doing things.

Financial Strength - Operating with an intense dedication to managing monetary resources for strong business results.

Partnership - Functioning productively in teams towards a common purpose-realizing the collective power of diverse work groups.

Personal Responsibility - "Coming into your own"-performing as a leader to be really effective and successful-by acting and making decisions independently to get results.